New Customer portal, maintenance contracts and SLA, SMS and WhatsApp notifications

Your IT service business, all in one place.

From monitoring customer networks to service forms, warranty and RMA tracking to switch configs, projects to stock and quotes to invoices. For IT service companies in Türkiye.

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app.lixcrm.com/yourcompany
LixCRM overview screen: invoiced, collected, open quotes and upcoming renewals
Built for IT service companies

Not a generic CRM: built for network, service and device work

Monitor your customers' networks and link faults to service forms, devices to RMA and configs to records.

Network monitoring (SNMP)

Spot the fault before the customer calls

Install a small collector that checks devices on customer networks every minute with ping and SNMP; when something breaks your team gets a phone alert, and a service form can open automatically.

  • MikroTik, FortiGate, Sophos, WatchGuard, Ruijie, Cisco, Aruba, UniFi, UPS, printers, NAS and NVR
  • Alerts for unreachable devices, ports going down, UPS on battery, low toner and full disks
  • Ready SNMP setup commands for each brand; phone, email and Telegram alerts
On the Enterprise plan
Service, RMA and warranty

Every step recorded, from the fault report to the device coming back from the supplier

Fill in service forms on a tablet on site and get the customer's signature. Track devices sent for warranty with RMA and shipping info; every device you sell is under warranty by serial number.

  • Service forms for network, camera and system faults, with materials and signature
  • Devices sent to suppliers: RMA no., shipping, return date, handover form
  • Warranty by serial number from the invoice, email before it expires
Starter and above
Switch config generator

Switch configuration from a form, error-free and in minutes

Enter the hostname, VLANs, port assignments, trunk/uplink, management IP and users; the configuration is ready to paste into the device.

  • Ruijie, Ruckus ICX, HPE Aruba CX, ArubaOS-Switch, HPE Comware and Huawei VRP
  • Paste an existing configuration to import it, and store it under the customer
  • Command reference by vendor
On the Enterprise plan
Features

Everything you need in the field and in the office

One system instead of spreadsheets, separate programs and forgotten renewals.

New

Customer portal

Your customers sign in with their own password to open fault reports, see their devices, warranties, quotes and invoices, approve quotes and pay invoices by card.

In all plans
New

Maintenance contract and SLA

Scheduled maintenance visits, response-time (SLA) tracking and period pricing; the contract document is ready and both sides sign online.

Starter and above
New

SMS and WhatsApp notifications

Automatic reminders for overdue invoices, SMS or WhatsApp to the customer when the service status changes. Netgsm, İleti Merkezi, Verimor.

In all plans
New

Customer inventory and QR labels

Every device at the customer is recorded; stick a QR label and the technician who scans it reaches the device record instantly.

Starter and above
New

Password vault

Modem, firewall, NVR and server passwords are linked to the customer and stored encrypted; who viewed them and when is logged.

Starter and above
New

Monthly customer report

A PDF report to the customer at the start of every month: device availability, outages, service work and SLA.

In all plans
New

Phone app

Add it to your home screen and it opens like an app; new tasks, alarms and approved quotes arrive as phone notifications.

In all plans
New

Two-factor authentication

A code from an authenticator app at sign-in; the company owner can require it for the whole team.

In all plans

Network monitoring (SNMP)

Monitor switches, firewalls, UPS units, printers and NVRs on customer networks; get a phone alert when a device drops, a port goes down or a UPS switches to battery.

On the Enterprise plan

Service forms

Service forms for network, CCTV and system faults; work done, materials used and the customer's signature, on a tablet in the field.

Starter and above

Device tracking and RMA

Track devices sent for warranty or maintenance with RMA, shipping and return dates; print the customer receipt form.

Starter and above

Warranty tracking

Put the devices you sell under warranty tracking from the invoice by serial number; get an email before expiry and link faults to a service record.

Starter and above

Switch config generator

Enter VLAN, port and management settings in a form; ready-made configuration and a command reference for 6 vendors.

On the Enterprise plan

Projects and subcontractors

Staff timesheets, subcontractor progress payments, collections and payments on camera, cabling and infrastructure projects; project profit on one screen.

In all plans

Stock and warehouses

Purchase invoices add items to the warehouse you choose, sales invoices deduct them; transfers between warehouses and stock counts.

In all plans

Import from invoice

Upload the supplier's PDF or e-invoice XML; the expense, supplier, products and stock entry are created automatically.

In all plans

Quotes, proformas and invoices

Grouped and optional line quotes, purchase cost and margin, USD/EUR lines. Customers approve via QR or link; one click turns the quote into an invoice.

In all plans

Account ledger

Customer and supplier balances, collections allocated to open invoices, bulk payments, opening balances and statement PDFs for reconciliation.

In all plans

Domains, hosting and licences

Never miss a domain, hosting, contract, licence or subscription expiry; a draft invoice is ready when renewal is due.

Pro and above

Cash and bank

Cash and bank accounts, transfers, collections and expenses; income-expense report and account statements.

Pro and above

Tasks and calendar

Assign tasks and get a morning agenda; service, renewal, quote and task dates in one calendar.

In all plans

Knowledge base

Procedures, installation notes and customer-specific information in one place for the team; tags, search and file attachments.

Starter and above

Opportunities

Record deals in discussion or awaiting a quote; get reminded when it is time to follow up.

In all plans

Bank statement import

Upload a statement file from a Turkish bank; transactions are matched and posted to cash and bank in one go.

On the Enterprise plan
For your customers

Your customers see everything without calling you

With the portal, maintenance contracts and automatic notifications, customer relations run in the system, not on the phone.

Customer portal

Let the customer open the fault report and approve the quote

Open portal accounts for your customer's staff. In the portal, which opens with your logo, they only see their own records.

  • Opening fault reports and following service status
  • Devices, warranties, quotes (online approval) and invoices
  • Paying invoices by card and downloading the monthly report for any month
In all plans
Maintenance contract and SLA

Prepare the contract, both sides sign online, visits plan themselves

Weekly, monthly or quarterly maintenance visits, a response-time commitment and period pricing. The contract document is prepared from your details.

  • Your company and the customer sign online from a link
  • The SLA clock runs on every fault report; delays are visible
  • A draft invoice is ready at the end of each period
Starter and above
SMS and WhatsApp

Stop writing reminders; they go to the customer automatically

E-mail or SMS reminders for overdue invoices, and an SMS or WhatsApp message to the customer when the service status changes. Every message sent is logged on the customer record.

  • Netgsm, İleti Merkezi, Verimor and WhatsApp Business
  • You set after how many days and how many times to remind
  • You choose which service statuses send a message
In all plans
What's new

Projects, stock and accounts are now in LixCRM too

No more juggling a separate accounting sheet, stock list and project spreadsheet.

Projects and subcontractors

See whether a project is really profitable before it ends

Add your own staff and subcontractors to camera, cabling and infrastructure jobs; record timesheets and progress payments at daily, weekly, monthly or lump-sum rates.

  • Subcontractor progress payments post to the supplier's account automatically
  • Select the project on invoices, expenses, collections and payments
  • Revenue, cost, profit and budget use on one screen
In all plans
Invoice import and stock

Upload the supplier invoice and the materials go into stock

Upload the supplier's PDF or e-invoice XML: supplier, amounts and lines are read. Add lines to products and pick the warehouse for each one.

  • Tested on GİB, Logo, Bilnex and foreign-currency invoices
  • Issuing an invoice deducts stock from its warehouse; cancelling puts it back
  • Main warehouse, van, branch: transfers and stock counts
In all plans
Account ledger

Always know who owes you and whom you owe

Issued invoices, collections, purchase invoices and payments appear on customer and supplier cards with a running balance.

  • Collections are allocated starting from the oldest due invoice
  • Bulk supplier payments, opening balances from your old system
  • Statement PDF with a reconciliation line, in the customer's language
In all plans

Made for Turkey

Turkish VAT rates, TRY/USD/EUR lines, tax ID validation, Turkish bank statements and documents in Turkish, English or Arabic.

Your own company address

Once you sign up, your company is ready at app.lixcrm.com/yourcompany. Manage several companies with one user.

No installation, no maintenance

We take care of updates and servers. Work from your browser, phone or tablet.

Pricing

Choose the plan that fits your team

All modules free for 14 days. Then continue monthly or yearly on the plan you choose.

Starter

For one person or a small team: customers, quotes, invoices.
10,00 $ / months
Yearly 100,00 $
  • 2 users
  • Customers, opportunities, quotes, proformas, invoices
  • Tasks and calendar
  • Stock, accounts and projects
  • Customer portal, SMS and WhatsApp notifications
  • Technical service, warranty, inventory, password vault and maintenance contracts
  • Domain, hosting and contract tracking
  • Cash and bank
  • Knowledge base
  • Network monitoring (SNMP, network scan), switch config and command reference
  • Bank statement import
Start free

Enterprise

All modules, network tools, bank statement import and unlimited users.
50,00 $ / months
Yearly 500,00 $
  • Unlimited users
  • Customers, opportunities, quotes, proformas, invoices
  • Tasks and calendar
  • Stock, accounts and projects
  • Customer portal, SMS and WhatsApp notifications
  • Technical service, warranty, inventory, password vault and maintenance contracts
  • Domain, hosting and contract tracking
  • Cash and bank
  • Knowledge base
  • Network monitoring (SNMP, network scan), switch config and command reference
  • Bank statement import
Start free

Payment is charged in Turkish lira at the current exchange rate.

Compare plans Starter Pro Enterprise
User 2 5 Unlimited
Sales
Customers, products and suppliers Included Included Included
Quotes (grouped, optional, foreign currency), proformas, invoices Included Included Included
Online quote approval, PDF, revisions Included Included Included
Collections and expenses Included Included Included
Opportunities and follow-up reminders Included Included Included
Customer & supplier accounts, payment allocation and statements Included Included Included
Stock and projects
Stock and warehouses, transfers and counts Included Included Included
Import incoming invoices from PDF / e-invoice XML Included Included Included
Projects, staff timesheets, subcontractor progress payments Included Included Included
Team
Tasks, notifications, morning agenda Included Included Included
Calendar Included Included Included
Knowledge base Included Included Included
Customer communication
Customer portal: fault reports, quote approval, invoices Included Included Included
Card payment of invoices from the portal (iyzico) Included Included Included
Payment reminders (e-mail / SMS) Included Included Included
Service status SMS / WhatsApp notification Included Included Included
Monthly customer report (PDF) Included Included Included
Service
Service forms and signatures Included Included Included
Device tracking and RMA Included Included Included
Warranty tracking for sold devices Included Included Included
Customer inventory and QR labels Included Included Included
Password vault Included Included Included
Maintenance contract, SLA and online signature Included Included Included
Services and finance
Domain, hosting, licence and contract tracking Not included Included Included
Cash, bank, transfers, income-expense report Not included Included Included
Bank statement import Not included Not included Included
Network
SNMP network monitoring, alerts and phone notifications Not included Not included Included
Switch config generator (6 vendors) Not included Not included Included
Switch command reference Not included Not included Included
Network scan and SNMP traps (instant alarms) Not included Not included Included
General
Phone app and notifications Included Included Included
Two-factor authentication Included Included Included
Turkish, English and Arabic Included Included Included

Prices include VAT. Payment is taken by credit card, secured by iyzico or PayTR.

FAQ

Your questions, answered

Do I need to install anything?

No. LixCRM runs in the browser; your company's own address (e.g. app.lixcrm.com/yourcompany) is ready as soon as you sign up. It also works on phones and tablets.

Do you ask for card details during the trial?

No. All modules are open and free for 14 days. If you don't choose a plan when the trial ends, your data is not deleted; it becomes read-only.

Is the data in the demo account real?

No, it is entirely sample data. The demo account is only open to you, sends no email and is deleted after 24 hours.

Can my customers sign in?

Yes. Send a portal invitation to your contacts from the customer record; they sign in with their own password, open fault reports, see their devices, quotes and invoices, and approve quotes. The portal opens with your company's logo.

Is my data safe?

Each company's data is kept separate; the password vault and API keys are stored encrypted. You can protect sign-ins with two-factor authentication and give team members per-module permissions.

Can I import data from my current software?

We can import customers, products, domains/hosting and quotes from Perfex CRM. If you are moving from other software, write to us and we'll plan the migration together.

Where is my data kept?

Each company's data is kept separate, and only users invited by your company can access it.

What do I need for network monitoring?

Install the collector with one command on a machine that can reach your customers' networks (e.g. a small Linux container on Proxmox). Ready commands to enable SNMP on each brand are in the panel. Alerts go to phones, email and optionally Telegram.

Is there e-Invoice support?

e-Invoice/e-Archive integration is on our roadmap. For now you can prepare and send your invoices as PDF.

See it in five minutes, use it free for fourteen days.

Prepare a quote, open a service form and download an invoice PDF in the demo company. If you like it, set up your own company.

Create a free account